Return & Refund Policy

Last Updated: September 6, 2026

Thank you for shopping with JELANI, owned and operated by JELANI LLC.

Because every JELANI product is made to order, our return policy differs from that of traditional retailers. Please review this policy carefully before placing an order.

Return Window

Eligible return requests must be submitted within 30 calendar days of delivery.

Eligible Returns

JELANI may offer a replacement or refund if:

Your item arrived damaged.
Your item contains a manufacturing defect.
Your item was misprinted.
You received the wrong item due to a fulfillment error.
You received the wrong size, color, or design due to a fulfillment error.

To qualify for review:

Your request must be submitted within 30 days of delivery.
Proof of purchase is required.
Clear photos of the issue may be requested.
Additional information may be requested to verify the claim.

Items Not Eligible for Return or Refund

Because all JELANI products are made to order, we generally do not accept returns, refunds, or exchanges for:

Buyer's remorse
Change of mind
Incorrect size selected by the customer
Incorrect color selected by the customer
Incorrect product selected by the customer
Preference-based dissatisfaction unrelated to a manufacturing defect or fulfillment error
Custom or personalized products unless they arrive damaged, defective, or incorrect

Sizing Assistance

Because all JELANI products are made to order, we cannot guarantee replacements, exchanges, refunds, or returns for items ordered in the wrong size.

However, we understand that sizing issues can occasionally occur. In certain situations, JELANI may offer a one-time courtesy discount toward the purchase of a replacement item. Any such accommodation is provided solely at our discretion and is not guaranteed.

We strongly encourage customers to review the size chart provided on each product page before placing an order.

Exchanges

JELANI does not offer product exchanges.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us through our Contact Page and we will review the issue.

Return Method

Approved returns, when required, must be completed according to the instructions provided by JELANI.

Please do not send products back without prior authorization.

If a return is required, the appropriate return address and instructions will be provided after your claim has been approved.

Return Shipping

For approved claims involving damaged, defective, misprinted, or incorrectly fulfilled products, JELANI will provide instructions for resolving the issue at no additional cost to the customer when applicable.

Returns that do not meet the eligibility requirements outlined in this policy will not be accepted.

Refunds

If your claim is approved, JELANI may provide:

A replacement product, or
A full refund to the original payment method

Refunds are typically processed within 7–10 business days after approval. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless required by law or the issue resulted from our error.

Sale & Promotional Items

Products purchased during sales, promotions, or with discount codes remain eligible for a refund or replacement only when they meet the eligibility requirements described in this policy.

Final Sale Policy

Because all JELANI products are made to order, most purchases are considered final sale.

However, we stand behind the quality of our products and will work with customers to resolve issues involving damaged, defective, misprinted, or incorrectly fulfilled orders.

How to Request a Return or Report an Issue

Please contact us within 30 days of delivery through our Contact Page:

https://jelani.com/pages/contact

Please include:

Your order number
A description of the issue
Clear photos showing the product and the issue (when applicable)

After reviewing your request, we will notify you of the outcome and provide instructions if additional action is required.

Contact Us

If you have questions regarding this Return & Refund Policy, please contact us through our Contact Page: